Shipping Time:  

It generally takes 24-48 hours to ship the product after confirmation (in case of COD). It may take more time to ship in case of any natural issues like rain, holidays, festival season times like Janmashtami, Diwali, Holi, etc. Our team will try to pack the products in the best way and assign them to appropriate courier services for faster delivery. You can expect your order to be delivered to you in 2-5 business days in metro cities and 4 to 8 business days for other locations.

Shipping Charges:

Prepaid Orders– ₹50 shipping will be charged on orders below or equal to ₹800.  

Free shipping on orders above ₹800.

Cash on Delivery Orders – In this case, the shipping charge will be according to the price range: 

– If the order is cancelled, lost, or undelivered to your preferred location, we will refund the complete order amount including shipping charges.

– If you cancel part of the order, shipping charges will not be refunded.

– If you return an order delivered to you, original shipping charges will not be refunded.

To ensure on-time delivery, please make sure all the provided shipping details like Shipping Address and Phone Number are correct. Please try to mention the landmark in your address.

– The most important point – Opening video is mandatory.

– You can raise a request for returns & exchange within 3 days from the date of delivery. In case of any genuine reason (opening video compulsory), we will accept it. After acceptance, we will pick up the product from your address and will refund you when we receive the parcel and check the returned product. This process will take approximately 7 days from the return request date.

– Pick-up will be attempted twice. If the courier company is unable to pick up the shipment, you will have to send the shipment back to the company address. Reverse Pick Up is subject to availability of the service in your area pin-code.

– You can raise a return request on WhatsApp number – +918269623803, Calling number – +918269623803.

– Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.

– If we sent a correct product and size but you have any issue in size or anything, you can raise an exchange request, but in this case, you have to pay the shipping charges (charges will be according to product dimension). In case of return, you have to pay ₹100 minimum till 500gm parcel, charges will vary according to the dimension or weight of the parcel.

– Return and exchange is not allowed in some mentioned collections – Laddu Gopal furniture, jewellery section, and items which have a price below ₹50 (note – opening video compulsory in case of defect).

– Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account.

PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.

– Payments made with the COD option will receive a coupon code worth the same as your order value which is valid for 1 year from the date of issuance of the coupon code.

– Shipping Charges/COD Charges are Non-Refundable.

– You can reach us on +918269623803. All queries will be solved between Monday-Saturday, 10am-6pm. All pending queries will be solved on priority the next day.

– Cancellations will only be possible till the order has not been dispatched from our warehouse.

– Once a product is exchanged and is delivered, no further actions such as exchange or refund would be applicable on that order.

SELF-SHIPPING OF ORDERS FOR RETURNS/EXCHANGE

In case your pin code is non-serviceable for a reverse pick up, you’ll have to courier the product(s) to the following address:

287/A In Front Of Mahaluxmi Mandir, Mahaluxmi Nagar, Indore 452010 Madhya Pradesh, India.

Please do not accept the package if it appears to have been tampered with. If a product is damaged, inform our customer care immediately at +918269623803 on WhatsApp or mail us at radharanikripaofficial@gmail.com.